FAQ

Frequently Asked Questions (FAQs)

Below are answers to some of the most common questions about shopping with Chic2Chic Accessories & More. If you need additional assistance, please feel free to contact us — we’re happy to help.

Frequently Asked Questions (FAQ) – Fashiondressmmhh

1. How long will it take to receive my order?

Orders are processed within 1–3 business days and shipped via free standard shipping, with delivery typically taking 5–7 business days after shipment.

2. Do you offer international shipping?

Currently, we only ship within the United States. International shipping is not available at this time.

3. How can I track my order?

Once your order ships, you will receive a tracking number via email. Use it to monitor your shipment directly with the carrier.

4. What if my order arrives damaged or defective?

Contact us within 48 hours of delivery with photos of the item and packaging. We will provide a replacement or full refund after verification.

5. Can I return an item?

Yes! We offer a 30-day return policy for unused items in original condition with tags attached. Returns must include proof of purchase.

6. Who pays for return shipping?

  • Our error (damaged/incorrect item): We cover the return shipping.

  • Customer preference: The customer is responsible for return shipping costs.

7. How do I request a return or refund?

Email us at support@fashiondressmmhh.com with your order number, reason for return, and photos (if applicable). We’ll guide you through the process.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, debit cards, and other secure digital payment options displayed at checkout.

9. Is my payment information safe?

Yes! All payments are processed through secure third-party payment gateways. We do not store full credit card details.

10. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, we cannot guarantee cancellation, and you must follow the return process.

11. How do I know my personal information is protected?

Your privacy is protected according to our Privacy Policy. We use secure systems and do not sell or share your information with third parties for marketing purposes.

12. How can I contact customer support?

You can reach us via:

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