🔄 Return & Refund Policy
At Fashiondressmmhh, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return process.
📅 30-Day Return Policy
You have 30 days from the date of delivery to request a return.
If more than 30 days have passed since your item was delivered, we are unable to offer a refund or exchange.
✅ Return Eligibility
To qualify for a return, items must meet the following conditions:
- Must be unused, unworn, and in original condition
- Must include all original tags and packaging
- Must have a valid proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
🚫 Non-Returnable Items
The following items cannot be returned:
- Personal care or hygiene-related products
- Customized or personalized items
- Final sale items
- Gift cards
🛠️ How to Request a Return
To initiate a return, please contact us at support@fashiondressmmhh.com with your order number.
If your return request is approved, we will provide:
- Return instructions
- Return shipping address
- (If applicable) a return shipping label
⚠️ Returns sent without prior approval will not be accepted.
💰 Return Shipping Costs
- Defective, damaged, or incorrect items: We will cover the return shipping cost.
- All other returns (e.g., change of mind, wrong size): Customers are responsible for return shipping costs.
Shipping fees (if any) are non-refundable.
📦 Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos as proof. We will resolve the issue promptly.
💸 Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–7 business days
Please note that your bank or payment provider may take additional time to process the refund.
🚚 Lost or Undelivered Packages
If your package is marked as delivered but not received, please contact the shipping carrier first.
If the issue is not resolved, contact us and we will assist you in investigating the matter.
📞 Contact Information
If you have any questions about returns or refunds, please contact us:
Business Name: Fashiondressmmhh
Address: 1355 W 44th Pl, Hialeah, FL 33012, United States
Phone: +1 (786) 470-7038
Email: support@fashiondressmmhh.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We are here to assist you.